We accept Visa, Mastercard, American Express, and Paypal.
All prices are in Canadian dollars and will be translated into USD at check out.
All Canadian customers will be charged sales tax according to each province's specific tax laws. We do not charge sale taxes to customers living outside of Canada, but please be aware when you receive your order you might be charged taxes and duties by your home country although we avoid them in most cases by shipping items by mail or under the North American free trade agreement as hand-made items.
We offer both digital and physical gift cards. Email us with the denomination you would like and who you would like to receive it. Gift cards are non-refundable.
We want you to be completely satisfied with your purchase. If that’s not the case, please contact us via email at info(at)pilo.ca. Full price items can be returned for credit within 14 days of the purchase as long as the product is in its original condition and packaging. Please note that all sale items are final sale. All shipping fees are unfortunately non-refundable unless product is determined to be damaged or defective and shipping charges for exchanged items are your responsibility. Once your return is received a credit will automatically be applied to the original method of payment that was used to purchase your item. Please allow 10 days for your credit card carrier or bank to process the transfer of the funds.
Please note: While we make every effort to describe our goods in detail, please remember that with any hand made item, imperfections do occur. Colours may vary slightly between products and what you see on your screen.
Orders can be cancelled up until they ship. Please contact us right away if you want to change anything.